Customers and their devices, in one place
Fixory keeps each customer's sales, repairs and trade-ins in one record, and its device register keeps every device's details and history.
One record per customer
See a customer's sales, repairs and trade-ins together.
- When you add a customer, possible duplicates with the same phone number or email are shown.
A register of devices
Record each device's make, model, IMEI or serial number and condition, and keep its history.
- When booking a repair in, staff pick the device from a catalogue of brands and models.
Keeping customers informed
Customers get emails as their repair moves along, with links to approve quotes and to track progress.
- Your business name and contact details appear on customer emails.
- Your terms are on a page customers can open from their emails.
Good to know
- There are no loyalty schemes or marketing campaigns.
- Customers are contacted by email, not by text message.
Common questions
What if I add the same customer twice?
When you add a customer, Fixory shows you any possible duplicates with the same phone number or email.
Can customers check on their repair?
Yes. They enter their repair number and last name to see where their repair is up to, and they get emails as it moves along.