Fixory Shop
For phone and electronics repair shops.
£39.99 a month
£399.90 a year
Includes a 14-day free trial.
- Shop locations
- 1
Pricing
Fixory costs £39.99 a month for Fixory Shop, £69.99 for Fixory Pro and £129.99 for Fixory Business, which covers 2 shops. Every plan starts with a 14-day free trial. VAT isn't charged.
Plans
Fixory Pro
Everything in Fixory Shop, plus trade and wholesale, and integrations with Xero and Stripe.
£69.99 a month
£699.90 a year
Founding price: £59.99 a month for the first 20 shops, held for 12 months.Founding price: £599.90 a year for the first 20 shops, held for 12 months.
Includes a 14-day free trial.
- Shop locations
- 1
Fixory Business
Fixory Pro in every shop, for a business running several.
£129.99 a month for 2 shops
£1,299.90 a year for 2 shops
Each further shop: £49.99 a month, up to 10 shops. More than 10? We'll quote.Each further shop: £499.90 a year, up to 10 shops. More than 10? We'll quote.
Includes a 14-day free trial.
- Shop locations
- 2 to 10
Prices are in pounds sterling. VAT: not charged. We're not VAT-registered.
| Fixory Shop | Fixory Pro | Fixory Business | |
|---|---|---|---|
| Scanning or typing a product's exact barcode at the till adds it straight to the basket. | Included | Included | Included |
| A sale can be split across payment methods (cash, card, bank transfer, other). | Included | Included | Included |
| Line and basket discounts need permission (Managers by default) and a reason, which is recorded. | Included | Included | Included |
| Refunds are made against the original sale, in part or in full; stock goes back and the refund method is recorded. | Included | Included | Included |
| Each member of staff opens their own till, and closing it compares counted cash with the expected amount. | Included | Included | Included |
| Once you're VAT-registered, Fixory works out the VAT on each line of a sale from the product's VAT setting (standard rate, zero-rated, exempt or outside the scope), to the penny. | Included | Included | Included |
| Scanning or typing a device's IMEI or serial number at the till sells that exact unit, the IMEI or serial is printed on the receipt, and a refund puts the unit back in stock. | Included | Included | Included |
| Each repair moves through set stages, from booked in to collected, and every change is kept in its history. | Included | Included | Included |
| Customers approve or decline a quote from a link on their phone, and can give a reason for declining. | Included | Included | Included |
| Customers check their repair's progress online with their repair number and last name. | Included | Included | Included |
| Parts used in a repair are taken from stock, and the stock movement is recorded. | Included | Included | Included |
| A quality-control checklist must be passed before a repair is marked complete; each shop can edit its checklist. | Included | Included | Included |
| Give a warranty with a printable certificate, and track warranty claims through their stages. | Included | Included | Included |
| Each customer record shows their sales, repairs and trade-ins in one place. | Included | Included | Included |
| A device register records make, model, IMEI or serial number and condition, with each device's history. | Included | Included | Included |
| Raise purchase orders, receive them in part or in full, and cancel them with a reason. | Included | Included | Included |
| Keep a list of suppliers, and edit, deactivate or reactivate them. | Included | Included | Included |
| Import products from a CSV or Excel file, with a preview before anything is saved. | Included | Included | Included |
| New and used devices are kept as stock one unit at a time, by IMEI or serial number, and the Devices screen lists the shop's device stock with each unit's status. | Included | Included | Included |
| Buy a customer's device, and it goes into your used stock. | Included | Included | Included |
| Take a customer's device in part exchange against a sale, with the balance settled either way. | Included | Included | Included |
| An optional VAT margin scheme for second-hand phones keeps a stock book of each phone bought in and sold, works out the VAT on the margin, and never shows VAT on the customer's receipt. | Included | Included | Included |
| Record the work done to get a traded-in phone ready for sale, with parts taken from stock or a typed cost, and see its total cost and your profit at the price you set; the profit reports include it, and the margin-scheme stock book keeps the price paid. | Included | Included | Included |
| Reports on revenue and profit, sales by day, repairs per technician and stock value. | Included | Included | Included |
| Export reports to CSV or Excel. | Included | Included | Included |
| Export your sales, refunds, payments, stock book and takings for your accountant as Excel, CSV or a printable PDF, with the sale date, payment date and VAT period on every row. | Included | Included | Included |
| Four roles (Administrator, Manager, Technician and Sales assistant), each with sensible default permissions. | Included | Included | Included |
| Fine-tune what each person can do; the server enforces it on every action, not just the screen. | Included | Included | Included |
| Trade accounts for business customers, with their contacts, addresses, credit limit and payment terms. | Not included | Included | Included |
| Once you've matched your Xero accounts and VAT rates and linked each trade customer to a Xero contact, Fixory sends your trade invoices, credit notes, payments, refunds, bad-debt write-offs and the related bank transactions to Xero automatically, each against the right contact. Till takings from walk-in customers aren't sent. | Not included | Included | Included |
| Connect your own Stripe account, and a trade customer can pay an invoice or statement by card, from a link you email or in the trade portal, on Stripe's own secure page. The money goes straight into your Stripe account, and the invoice is marked as paid in Fixory, with a receipt. | Not included | Included | Included |
| When a trade invoice to a VAT-registered business includes £5,000 or more (before VAT) of mobile phones, Fixory applies the UK domestic reverse charge to those phones. The invoice shows no VAT on them and states the VAT the customer must account for, and credit notes follow the same rule. | Not included | Included | Included |
| Trade prices for each customer, from price lists by product or category, customer prices and one-off overrides. | Not included | Included | Included |
| Choose which products a trade customer can order, by category or by hand. | Not included | Included | Included |
| Trade quotes and orders, delivered in full or in part and invoiced to the account. | Not included | Included | Included |
| Pro forma terms, so goods go only once the customer has paid for them. | Not included | Included | Included |
| Record what a trade customer pays and set it against their invoices, with any extra held as credit. | Not included | Included | Included |
| Email a customer their account statement as a PDF, and send payment reminders before and after invoices fall due. | Not included | Included | Included |
| Credit notes for all or part of a trade invoice. | Not included | Included | Included |
| Returns from trade customers, back to stock or to a faulty hold, and returns to your suppliers. | Not included | Included | Included |
| An aged debt report of what each trade customer owes and how late it is. | Not included | Included | Included |
| Write off a bad debt six months after it fell due, and reverse it if the money comes in. | Not included | Included | Included |
| Margin, returns and days to pay for each trade customer. | Not included | Included | Included |
| Reorder suggestions from what you sell, your suppliers' lead times and pack sizes, with every figure explained. | Not included | Included | Included |
| Sales analysis that groups products by value and steadiness, with seasonality from a year of sales, and a CSV export. | Not included | Included | Included |
| Group your business's shops into one organisation; each shop keeps its own customers, sales, repairs, stock and reports. | Not included | Not included | Included |
| Staff can work at several of your shops with one email and password, with their own role at each shop, and switch shop from the top of the screen. | Not included | Not included | Included |
| Your business's Owners give staff access to its other shops and change their role there. | Not included | Not included | Included |
| One subscription and one invoice for all your shops; a shop joining or leaving changes the price from the next billing date. | Not included | Not included | Included |
| Your business accepts the Fixory Terms once, for all its shops. | Not included | Not included | Included |
| Fixory Pro is included for every shop, with no separate Pro charge. | Not included | Not included | Included |
| Shop locations | 1 | 1 | 2 to 10 |
What's included
Repairs
- Each repair moves through set stages, from booked in to collected, and every change is kept in its history.
- Customers approve or decline a quote from a link on their phone, and can give a reason for declining.
- Customers check their repair's progress online with their repair number and last name.
- Parts used in a repair are taken from stock, and the stock movement is recorded.
- A quality-control checklist must be passed before a repair is marked complete; each shop can edit its checklist.
- Give a warranty with a printable certificate, and track warranty claims through their stages.
Point of sale
- Scanning or typing a product's exact barcode at the till adds it straight to the basket.
- A sale can be split across payment methods (cash, card, bank transfer, other).
- Line and basket discounts need permission (Managers by default) and a reason, which is recorded.
- Refunds are made against the original sale, in part or in full; stock goes back and the refund method is recorded.
- Each member of staff opens their own till, and closing it compares counted cash with the expected amount.
- Once you're VAT-registered, Fixory works out the VAT on each line of a sale from the product's VAT setting (standard rate, zero-rated, exempt or outside the scope), to the penny.
- Scanning or typing a device's IMEI or serial number at the till sells that exact unit, the IMEI or serial is printed on the receipt, and a refund puts the unit back in stock.
Stock
- Raise purchase orders, receive them in part or in full, and cancel them with a reason.
- Keep a list of suppliers, and edit, deactivate or reactivate them.
- Import products from a CSV or Excel file, with a preview before anything is saved.
- New and used devices are kept as stock one unit at a time, by IMEI or serial number, and the Devices screen lists the shop's device stock with each unit's status.
Trade-in
- Buy a customer's device, and it goes into your used stock.
- Take a customer's device in part exchange against a sale, with the balance settled either way.
- An optional VAT margin scheme for second-hand phones keeps a stock book of each phone bought in and sold, works out the VAT on the margin, and never shows VAT on the customer's receipt.
- Record the work done to get a traded-in phone ready for sale, with parts taken from stock or a typed cost, and see its total cost and your profit at the price you set; the profit reports include it, and the margin-scheme stock book keeps the price paid.
Customers and devices
- Each customer record shows their sales, repairs and trade-ins in one place.
- A device register records make, model, IMEI or serial number and condition, with each device's history.
Reports
- Reports on revenue and profit, sales by day, repairs per technician and stock value.
- Export reports to CSV or Excel.
- Export your sales, refunds, payments, stock book and takings for your accountant as Excel, CSV or a printable PDF, with the sale date, payment date and VAT period on every row.
Staff
- Four roles (Administrator, Manager, Technician and Sales assistant), each with sensible default permissions.
- Fine-tune what each person can do; the server enforces it on every action, not just the screen.
With Fixory Pro and Fixory Business
- Trade accounts for business customers, with their contacts, addresses, credit limit and payment terms.
- Once you've matched your Xero accounts and VAT rates and linked each trade customer to a Xero contact, Fixory sends your trade invoices, credit notes, payments, refunds, bad-debt write-offs and the related bank transactions to Xero automatically, each against the right contact. Till takings from walk-in customers aren't sent.
- Connect your own Stripe account, and a trade customer can pay an invoice or statement by card, from a link you email or in the trade portal, on Stripe's own secure page. The money goes straight into your Stripe account, and the invoice is marked as paid in Fixory, with a receipt.
- When a trade invoice to a VAT-registered business includes £5,000 or more (before VAT) of mobile phones, Fixory applies the UK domestic reverse charge to those phones. The invoice shows no VAT on them and states the VAT the customer must account for, and credit notes follow the same rule.
- Trade prices for each customer, from price lists by product or category, customer prices and one-off overrides.
- Choose which products a trade customer can order, by category or by hand.
- Trade quotes and orders, delivered in full or in part and invoiced to the account.
- Pro forma terms, so goods go only once the customer has paid for them.
- Record what a trade customer pays and set it against their invoices, with any extra held as credit.
- Email a customer their account statement as a PDF, and send payment reminders before and after invoices fall due.
- Credit notes for all or part of a trade invoice.
- Returns from trade customers, back to stock or to a faulty hold, and returns to your suppliers.
- An aged debt report of what each trade customer owes and how late it is.
- Write off a bad debt six months after it fell due, and reverse it if the money comes in.
- Margin, returns and days to pay for each trade customer.
- Reorder suggestions from what you sell, your suppliers' lead times and pack sizes, with every figure explained.
- Sales analysis that groups products by value and steadiness, with seasonality from a year of sales, and a CSV export.
Only with Fixory Business
- Group your business's shops into one organisation; each shop keeps its own customers, sales, repairs, stock and reports.
- Staff can work at several of your shops with one email and password, with their own role at each shop, and switch shop from the top of the screen.
- Your business's Owners give staff access to its other shops and change their role there.
- One subscription and one invoice for all your shops; a shop joining or leaving changes the price from the next billing date.
- Your business accepts the Fixory Terms once, for all its shops.
- Fixory Pro is included for every shop, with no separate Pro charge.
Not included yet
- Connections to other accounting, payment or e-commerce services
- Stock across more than one shop location
- SMS notifications
- Grouping shops owned by different businesses, such as franchises
- Card payment processing: Fixory records card payments but doesn't process them; use your existing card machine.
Billing
- We email you an invoice, and you pay it by bank transfer.
- Paying yearly costs the same as 10 months.
- You can cancel a monthly plan at any time by email. It ends at the end of the month you've already paid for.
- A yearly plan is paid upfront, and we don't refund part of a year.
- If a payment is still unpaid 14 days after we remind you, your access is paused until it's paid.
- Fixory Pro's founding price: £59.99 a month or £599.90 a year for the first 20 shops, held for their first 12 months.
Every plan starts with a 14-day free trial.
Fixory at a glance
- Price
- From £39.99 a month
- Free trial
- 14 days, on every plan
- VAT
- Not charged
- Runs in
- A web browser, with nothing to install
- Data kept in
- United Kingdom (UK South, London)
- Phone support
- Monday to Saturday, 9am to 5pm
Common questions
Does Fixory take card payments?
Not at the till. Fixory records how each sale was paid, including cash, card, bank transfer and split payments, so keep using your card machine. With Fixory Pro and Fixory Business, trade customers can pay their invoices online by card through your own Stripe account.
Do I need to install anything?
No. Fixory runs in a web browser, so there's nothing to install on the shop computer.
Can I run more than one shop?
Yes, with Fixory Business. Your shops are grouped into one organisation, each keeping its own records, and staff can work across them with one sign-in. Stock stays with each shop: it isn't shared or moved between shops. Only shops owned by the same business can be grouped, so franchises can't join yet.
Can I sell to trade customers?
Yes, with Fixory Pro. It adds trade accounts with credit limits and payment terms, your own trade prices, quotes and orders invoiced to the account, and statements and payment reminders.
Can trade customers pay their invoices online?
Yes, with Fixory Pro and Fixory Business. Connect your own Stripe account, and a trade customer can pay an invoice or statement by card on Stripe's own secure page, from a link you email or in the trade portal. The money goes straight into your Stripe account, Fixory marks the invoice as paid, and it takes no fee. It's for trade invoices, not for sales at the till.
Does Fixory work out VAT?
Yes, once you're VAT-registered. Fixory works out the VAT on each line of a sale, shows it on the receipt and gives your accountant the records. It doesn't work out VAT return figures or send returns to HMRC.